This Policy explains what information we collect, when we collect it and how we use this. During the course of our activities we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information.
Who are we?
Direct Ecology Limited, a registered Company number SC343106 and having our Registered Office at 57/59 High Street, Dunblane, Perthshire, FK15 0EE (“we” or “us”), take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
We are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to email@example.com
What information we collect from you and how we collect it
We may collect the following information about you:
- postal address;
- telephone numbers;
- e-mail addresses;
- bank details (if we make payments to you)
We collect information about you:
- when you request services from us;
- when you contact us by telephone or email;
- when you supply us with goods or services.
You do not have to provide any personal information, however, the withholding of such information may make it impossible to maintain a business relationship with you and we may be unable to provide you with our services.
Why we need this information about you and how it will be used
We only retain this personal information for legitimate business purposes to enable us
- enter a contract with you;
- undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;
- supply you with the services and information which are required;
- respond to and deal with your enquiries and requests;
- for all other purposes consistent with the proper performance of our operations and business.
Sharing of Your Information
The information you provide to us will be treated by us as confidential and will be processed within the UK/EEA.
We will never sell or provide your personal data to third parties for marketing purposes. We will only disclose your information to third parties who act for us for the purposes set out in this policy or for purposes approved by you, including the following:
- if we instruct works to be undertaken by our appointed sub-contractors;
- if we are required to submit documents (for example licence applications) to external organisations (e.g. SNH) on your behalf;
- to our accountants in relation to preparation of our annual accounts;
- to obtain legal advice or take legal action;
- to Sheriff Officers, debt collection agencies and tracing agents in connection with any enforcement action;
- if we are processing any insurance claim made against us we will forward the claim to our insurers.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Transfers outside the UK and Europe
We aim to store your information only within the UK and EEA. We will notify you if arrangements regarding storage and transfer of your data changes.
When you give us information we take steps to make sure that your personal information is kept secure and safe. Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.
We store your data securely in both electronic and paper format. Where a physical copy of any data is stored it is stored in a filing cabinet or drawer. Electronic copies of personal data are stored on our secure IT system which is accessed through password entry. Any information transmitted electronically is transmitted securely and password protected where appropriate.
How long we will keep your information
We will only hold your personal data for as long as is necessary for the relevant activity, or as required in order to meet legal, tax or accounting requirements (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
You have the right at any time to:
- request a copy of the information we hold about you;
- require us to correct any inaccuracies in your information;
- decline to provide us with personal information (although you should note that if the data is necessary to provide a product or service, you may not be able to use that product or service)
- make a request to us to delete what personal data of yours we hold; and
- object to receiving any marketing communications from us.
If you would like to exercise any of your rights above please contact us at : firstname.lastname@example.org
The accuracy of your information is important to us – please help us keep our records updated by informing us of any changes to your contact details.